Return policy

Son Nguyen wishes to bring customers the best shopping experience. Son Nguyen's products, when reaching the customers' hands, are always guaranteed with their original belts, raw materials and quality, in accordance with the description and pictures on the website. We offer you a guaranteed return and return policy that gives you peace of mind.

When to change products

Customers are allowed to change other products when receiving products that are not in accordance with the description on the website, defective products caused by manufacturers or damaged details.

Product return policy of Son Nguyen

Customers can change to an equivalent product within 7 days of receiving the goods. Redemption products need to meet the following conditions:

The product has not been opened box, is not stained or distorted.
In case the product needs to be exchanged during the promotion period, please change the product during the promotional period to enjoy a preferential price.

How do I return the product?

Customers wishing to change products can do one of the following 2 ways:

  • Direct exchange at the company: Please bring the product with the bill of lading and the order confirmation message to the company for support to change the product.
  • Mail exchange: For customers who are far away from Ho Chi Minh City, please send products with bills of lading, VAT invoices (if any) to the address: VII - 09, Street 56, KDC Tan Quy Dong, P. Tan Phong, District 7, HCMC.

After receiving the product, Son Nguyen will conduct an inspection of the product according to the product exchange regulations (this process takes about 2-3 days). Son Nguyen will notify customers of the results by phone and SMS after the test is completed.

Customers are responsible for product integrity when sending to Son Nguyen.

Note: the value of the product is calculated according to the value of the product at the time of payment by the customer.

The cost of exchanging goods

Son Nguyen is free to exchange goods for customers when shopping at Son Nguyen when the product has manufacturing defects, scratches when shipped, or wrongly delivered.

However, in case customers want to change products for subjective reasons such as changing size, changing color ... Please pay shipping fee in case the product needs to be changed at Son Nguyen's warehouse.

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